Responding to an unhappy client…
Dealing with a demanding vendor…
Facing an entitled or uncompromising customer…
Large corporations with enormous customer service offices deal with this all the time. And yet, they don’t crumble under pressure or close up shop.
So why do we?
It’s important to operate your business as a
business, but let’s be honest– as a small business, your business is YOU.
So how do you take on situations that make you want to quit altogether? How do you manage your customer service so each party comes out feeling like a winner? Without compromising yourself, losing out financially, or damaging your brand?
Every small business owner is going to encounter “that client” at some point. So wouldn’t you like to have a go-to move for how to handle them? Wouldn’t it be nice to have an effective tool ready for when you need to respond to that unkindly email? Wouldn’t you like an “ace in the hole”, so to speak?
That’s exactly why I’ve written this handy resource. To teach you how to respond to those emails that will leave you in the best possible position.
And sometimes, it may require a phone call… But I’ll get to that.
ARE YOU READY TO BECOME A PRO AT RESPONDING TO CLIENTS? DOWNLOAD THIS HELPFUL PDF TO LEARN ALL ABOUT MY 3-STEP METHOD FOR ENSURING A POSITIVE BUSINESS REPUTATION AND MANAGING CLIENT EXPECTATIONS!